Shipping Policy

At Medeyetate, we strive to ensure that your orders are processed and shipped as quickly as possible. Please review our shipping policy below:

1. Processing Time

We aim to process and ship your order within 1-2 business days after it has been placed. You will receive a confirmation email once your order has been dispatched.

2. UK Shipping

We currently offer shipping within the UK only. All UK orders are shipped via Royal Mail 48-hour tracked service for a flat rate of £2.99. You will receive a tracking number with your dispatch confirmation so you can monitor the progress of your delivery.

3. International Shipping Disclaimer

When placing an order for international shipping, please be aware that your package may be subject to customs duties, excise duties, and import VAT, which are determined by your country's regulations. These fees are the responsibility of the customer and are not included in the purchase price or shipping costs.

International shipping can take between 2-10 working days to arrive, depending on your location and customs processing times. We recommend checking with your country's customs office or tax authority to understand any potential charges that may apply before completing your order.

By purchasing from us, you acknowledge that you are responsible for any additional fees incurred during the customs clearance process.

4. Future Shipping Plans

We are excited to announce that in the coming months, we plan to expand our shipping services to Europe and the United States. Stay tuned for more details on international shipping options and rates as we prepare to make Medeyetate products available to a wider audience.

5. Shipping Delays

While we do our best to ensure timely deliveries, please note that external factors such as customs clearance (for future international orders) or delays by Royal Mail may occasionally affect the delivery schedule. We appreciate your understanding and patience in such cases.

6. Customer Service

If you have any questions regarding your order or shipping, please contact us at hello@medeyetate.com, and we’ll be happy to assist you.